This Privacy Statement explains the types of personal data we collect, how we use that information, who we share it with, how we protect that information and your rights in relation to your personal data.
By accessing and browsing our website, you confirm that you agree to this Policy Statement. If you have any requests concerning your personal data or any queries regarding these practices, please contact hcwhitehead12@gmail.com.
ABOUT US
Heather Christina PT, as a data controller, is committed to protecting your personal information. More information about Heather Christina can be found at www.heatherchristina-pt.co.uk
INFORMATION WE COLLECT
When you visit and browse our websites directly or via email hyperlinks (including when you complete an enquiry or web sign up form) or when you speak to us by telephone or email, you may give us personal information about yourself. We also collect information about the transactions you undertake through this site (See Payments). We collect additional information about your visit to our website using cookies (See Use of Cookies).
The information you give us may include the following: your name, postal address, email address, IP address, phone number, mobile number, dietary requirements.
HOW WE USE THE INFORMATION WE COLLECT
| Why we use your personal data | How do we use personal data for this purpose? | What is the legal basis for processing your personal data? |
|---|---|---|
| Provide you with Heather Christina services | To carry out our obligations under a contract with you, for example where you have purchased membership. | We process your personal data to deliver our contractual obligations to you. |
| Personalise our products and services | To deliver an event that meets your requirements and expectations, for example, ensuring you receive information on features at the event that are relevant to you and your business. | It is in our legitimate business interest to meet your needs and give you the best customer experience we can. |
| Manage your enquiries and offer customer services and support | To contact you via your preferred channel (such as email, phone or mail) to provide further information related to your enquiry, for example, visiting or speaking at our event. We may also contact you by similar channels to respond to your request for help or support. | It is in our legitimate business interest to fulfil your enquiry request so that you can receive information relevant to your enquiry or request for help and support. |
| Provide you with information of our products and services | To keep you informed of other Heather Christina products and services that may be of interest to you. This will be in accordance with any preferences that you may have indicated when you completed a registration form or other data capture form. Please contact us to opt out at any time. | It is in our legitimate business interest to keep you up to date with future events that you wish to attend based on your previous registration or attendance at our events or other services such newsletters. |
| Carry out aggregated and anonymised research about engagement with our products and services | To understand customer requirements and expectations, and to continuously improve the products and services that we offer. | It is in our legitimate business interest to meet your needs and give you the best customer experience we can. |
VIDEOGRAPHY AND PHOTOGRAPHY
We use personal data captured during video footage at our events to promote its products and services as follows:
- On our website, to deliver highlights of our activities to our wider community.
- Shared through our social media platforms, to our wider community.
- Circulated to Press and other media organisations for publication, transmission or broadcast.
You can update your preferences at any time by sending your request to hcwhitehead12@gmail.com.
USE OF COOKIES
We use cookies to gather information about your visit to our website and to keep track of your preferences and browsing patterns, building up a demographic profile. This helps us to improve our websites including features, content and functionality. Most browsers will allow you to turn off cookies. For more information on how to do this and to see which cookies we use, please see our Cookie Policy.
OTHER WEBSITES
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy statement, which may differ from ours.
SUBJECT ACCESS REQUESTS
You have the right to see what personal data we hold about you. We aim to provide you with all a file of all the information we hold on you within 30 days. We may not be able to provide you with information we hold about you if it would unreasonably affect the privacy of another individual or if by giving you access it poses a serious threat to another individual). To obtain a copy of the personal information we hold about you, please email hcwhitehead12@gmail.com.
UPDATING OR CORRECTING YOUR PERSONAL DATA
When you receive a marketing email from Heather Christina, you can update your personal details and contact preferences using forms at the footer of the message and following the instructions. This is specific to Heather Christina, communication channels such as email, phone and mail, and other products and services such as our newsletter. These changes are made directly into our systems. In most cases, these updates are immediate. On some occasions, this may take a little longer, so we aim to process all changes within 30 days of notification.
Outside of these emails, if at any point you would like us to stop processing your data for direct marketing purposes, please contact hcwhitehead12@gmail.com. We will remove you from all future direct marketing communications and add you to suppression lists to ensure that your personal data is not used for this purpose.
DATA RETENTION
We may retain the personal data you provide us for as long as is needed to provide your products and services as listed in this policy. Once the retention period has expired, according to our retention schedule, it will be deleted from the server using appropriate deletion routines to ensure that the information cannot be recovered.
Data may persist in copies made for back up and business continuity purposes for additional times, including information required for regulatory and legal compliance.
CHANGES TO OUR PRIVACY STATEMENT
We keep our privacy statement under regular review and reserve the right to make changes at any time. We will place any updates on this webpage.
heatherchristina-pt.co.uk 